Key Performance Indicators
Assignment Content
Consider the importance of Key Performance Indicators (KPIs) as an IT manager. The previous measurement period has concluded, and you must prepare an update to the CIO on your IT team. Some KPIs are pre-determined. You must also recommend other KPIs for your team.
Prepare a 14- to 16-slide media-rich or voice-over presentation. Include the following:
Review the provided Key Performance Indicators (KPIs).
Add at least three additional KPIs.
Research IT performance tools for monitoring and evaluation of the KPIs. Include how each tool effectively meets assurance practices and IT performance.
Discuss how KPIs can be tied to strategic vision and project planning.
Formatyour citations according to APA guidelines.
Sheet1
KPI ID # (KPI) Indicator Definition Score Trend Red Amber Green Owner
KPI ID-1 Critical account password compliance percentage Percentage of critical network accounts with a password age less than 6 months 53 Less than 85% 85-95% 95-100% Analyst 1
KPI ID-2 Percentage of Information Security projects on schedule Information Security projects on schedule 57 Less than 85% 85-95% 95-100% Manager
KPI ID-4 Percentage of systems missing no high severity software patches over 30 days old Measures the number of systems in the environment that are current in high severity software patches. 85 Less than 85% 85-95% 95-100% Analsyt 2
KPI ID-5 Percentage of organizational units who have an up-to-date, tested and approved business continuity plan Organizational units that have formal plans to continue operations in the event of a unplanned incident. 6 Less than 85% 85-95% 95-100% BC/DR
