Handling An Angry Email
Assuming the role of Haniz, write an email to your senior project manager who also oversees Jaclyns internship. Address the following in your email:
Explain the situation in the message of the email and the type of incivility (passive or active) you observed from Jaclyn.
Compare and contrast spoken versus written communication and assess the most effective communication methods to handle an emotionally charged email.
Recommend how you and Jaclyn could build and maintain a working relationship by using reinterpretation in response to the angry email.
Evaluate in a conclusion paragraph the effectiveness of the communication processes used to achieve organizational goals and suggest a plan to defuse the situation and resolve any differences to remove the tension and move forward.
Format your email with a descriptive subject line, greeting, message, conclusion, pleasant closing, and a complete professional signature block. Use correct grammar, spelling, and sentence structure.
COM/295 v7
Signature Assignment: Case: Handling an Angry Email
COM/295 v7
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Signature Assignment: Case: Handling An Angry Email
Introduction
Email continues to be the most common type of written communication in most businesses. You can follow a variety of principles to use it effectively: (1) use it for the right purposes, (2) ensure ease of reading, (3) show respect for others time, (4) protect the privacy and confidentiality of others, (5) respond promptly, (6) maintain professionalism and appropriate formality, (7)manage emotion effectively, and (8) avoid distractions.
Typically, as you write an email message, you should do the following: (1) provide a short, descriptive subject line, (2) use greetings and closings effectively, (3) keep your message brief yet complete, (4) clearly identify expected actions, (5) provide a descriptive and professional signature block, and (6) use attachments wisely.
Routine messages should be direct and front-loaded. The primary message should have 10 words or fewer, and you should typically place it in the subject line of your email to immediately capture attention. Furthermore, the primary message should appear in the first or second sentence of the message and again in the closing if your message is several paragraphs long.
In the body of the routine message, you should provide short paragraphs with related details. To make sure your message receiver will comply, include all needed information. As you draft the message, aim for a helpful, professional, and reader-centered tone. Focus on making the message easy to read. Readers expect to understand your primary message in less than 10 to 15 seconds, so use short sentences and paragraphs. Paragraphs should generally be between 20 and 80 words. Design your message so that readers can find information in just moments. Use bullets, numbering, special formatting, and external links to relevant information to highlight key ideas.
Read the case below and complete the instructions that follow.
Case
Haniz Zogby is a marketing specialist at Ingram Publishing, and Jaclyn Peha is a technology intern. Haniz and Jaclyn recently met about making changes to the website. Haniz thought the conversation went well and they reached some agreements about how to proceed. Jaclyn, on the other hand, thought she was not given a fair chance to express some of her ideas and feels that Haniz dominated the conversation and did not allow her to express her ideas. She thinks the plan to develop the website is incomplete because it does not involve the integration of social media. Jaclyn is just an intern and Haniz technically is not her boss, but he is the lead person on the project. She wrote a late-night angry email to Haniz with her complaints. Now Haniz wants to resolve an uncomfortable situation with Jaclyn and make progress on improving the website.
Note: Scenario reprinted with permission from McGraw-Hill.
Instructions
Assuming the role of Haniz, write an email to your senior project manager who also oversees Jaclyns internship. Address the following in your email:
Explain the situation in the message of the email and the type of incivility (passive or active) you observed from Jaclyn.
Compare and contrast spoken versus written communication and assess the most effective communication methods to handle an emotionally charged email.
Recommendhow you and Jaclyn could build and maintain a working relationship by using reinterpretation in response to the angry email.
Evaluate in a conclusion paragraph the effectiveness of the communication processes used to achieve organizational goals and suggest a plan to defuse the situation and resolve any differences to remove the tension and move forward.
Format your email with a descriptive subject line, greeting, message, conclusion, pleasant closing, and a complete professional signature block. Use correct grammar, spelling, and sentence structure.
Copyright 2020 by University of Phoenix. All rights reserved.
Copyright 2020 by University of Phoenix. All rights reserved.
