communication3 Write a 350 word main post that responds to each question below. As we learned in Chapter 3, effective listening varies according to l -

communication3
Write a 350 word main post that responds to each question below.
As we learned in Chapter 3, effective listening varies according to listening purposes and people with whom we interact.
Questions to Answer:

Using two examples from past experience, how do you adapt styles and behaviors of listening to diverse situations and individuals?
How might the ability to adapt listening behaviors help one advance in their career?
Which of the tips offered in the TED Talk will you attempt to implement this week?

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Chapter Three:
Listening in Human Communication

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Chapter Three Goals

Define listening and understand the five
stages of listening

Describe the barriers to effective listening
Identify the styles of listening and listen in the

appropriate style for the situation
Communicate an awareness of cultural and

gender differences

Definition of Listening

In light of Facebook, Twitter, wikis, and blogs,
there has been a need to expand the traditional
definition of listening to encompass the amount
of communication taking place online.

Listening is the process of receiving,
understanding, and responding to verbal
and nonverbal messages.

Stages of Listening

Receiving
Understanding
Remembering
Evaluating
Responding

Step One: Receiving,
Hearing, Attending

Note not only what is said, but what is
omitted

Focus attention of both verbal and nonverbal
Maintain role as listener
Avoid assuming you understand something

before the speaking is finished speaking

Step Two: Understanding

Grasp both the thoughts and emotional tones
Relate new information to what you already

know
See things from the speakers point of view
Rephrase/paraphrase the speakers ideas

Step Three: Remembering

What you remember is not what was said,
but what you remember was said

Memory is a reconstructive process
Focus your attention of the central ideas
Summarize the message in a more easily

retained form

Step Four: Evaluating

Consists of judging the messages that you
hear

Resist evaluating until you fully understand
speakers view

Assume the speaker is of good will
Distinguish facts from opinions

Step Five: Responding

Responses come in two forms
1) Responses while the speaker is speaking

2) Reponses made after the speaker is finished
speaking

Used varied backchanneling cues
Own your own responses with I-messages
Avoid problem-causing listening responses

Distractions: physical and mental
Biases and prejudices
Lack of appropriate focus
Premature judgment

Listening Barriers

Styles of Effective Listening

Empathic listening
is defined as trying
to understand what
a person means
and feels

Objective
Listening is defined
as detaching
oneself as much as
possible in order to
best understand the
speaker

Steps to Empathic Listening

Strive to understand the speakers viewpoint
Engage in two-way conversation
Seek out the speakers thoughts and feelings
Avoid offensive listeninghearing only bits

and pieces
Strive to listen objectively to friend and foe

alike

Guidelines for Nonjudgmental and
Critical Listening
Always keep an open mind
Avoid quick judgments and premature

evaluations
Strive to not filter out difficult materials or

simplify complex messages
Recognize your own tendency to interpret

through personal biases
Avert sharpeningthe tendency to increase

importance of some parts of messages

Guidelines for Depth Listening

Focus on verbal and nonverbal messages
Listen for both content and relational

messages
Take special note of statements that refer

back to the speaker
Balance your listening between surface and

underlying messages

Active Listening Techniques

Paraphrase the speakers meaning
Ask questions
Express understanding of the speakers

feelings

Listening Differences: Culture and
Gender

Language and accents may be different
The meaning of nonverbal displays vary

among cultures
Tone and content of feedback varies

according to person/situations
Different norms of verbals and nonverbals
Different feedback styles exist

Listening and Gender:
A difference of socialization

Men
Lecture
Seek facts
Desire respect
Interrupt more often
Change topics more

often

Women
Talk, not lecture
Build relationships
Want to be liked
More patient
More sensitive to

emotions

End Show

Chapter Three Goals
Definition of Listening
Stages of Listening
Step One: Receiving, Hearing, Attending
Step Two: Understanding
Step Three: Remembering
Step Four: Evaluating
Step Five: Responding
PowerPoint Presentation
Listening Barriers
Styles of Effective Listening
Steps to Empathic Listening
Guidelines for Nonjudgmental and Critical Listening
Guidelines for Depth Listening
Active Listening Techniques
Listening Differences: Culture and Gender
Listening and Gender: A difference of socialization
End Show

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