BQM Case Study Analysis
You will provide acasestudy analysis report.
It must be a minimum of 3,000 words (excluding title page and references).
It must include a separate title page.
It must include a separate reference page.
It must include aminimumof eight scholarly or professional citations written within the last five years.
At least four of the eight references must originate from peer-reviewed journals.
APA format is required for the case study analysis report
BQM Capstone Case #3
Quality Strategic Planning
Permalink:
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Reference:
Dew, J. R. (2018). Whats your strategy? Quality Progress, 51(5), 38-45. Retrieved from http://ezproxy.sckans.edu/login?url=https://search-proquest-com.ezproxy.sckans.edu/docview/2058264797?accountid=13979
Discussion Points / Questions: (Question # / Covers Outcome #) 1/1, 2/2, 3/6, 4/4
1. Explain the concept of integrating quality as a key ingredient to strategic planning. Compare similarities of embracing quality between quality leaders, Crosby, Deming, and Juran. How do their perceptions involve leadership?
2. Identify the nine steps of Jurans planning roadmap. Provide substantial feedback on how these steps are still relevant today in regards to organizational strategy.
3. Detail the importance of critical-to-quality characteristics as it relates to the voice of the customer.
4. Describe specific characteristics that lead planning to fail in an organization at the strategic and tactical level. What precautions should be taken at the strategic and tactical level of organization to mitigate strategic challenges?
Updated November 2018 Reproduced with permission of copyright owner. Further reproduction
prohibited without permission.
