BHA415 Module 3 Case
Module 3 – Case
HEALTH POLICIES AND VULNERABLE POPULATIONS
Case Assignment
You are a junior administrator in a small hospital. The clinical staff in the hospital have done a good job in ensuring that patient care falls in line with the National Culturally and Linguistically Appropriate Services (CLAS) policy. However, in a recent assessment of your facility, it was found that these competencies are lacking in the interactions of patients with administrative services. Your supervisor has learned that you have taken this course and has asked you to prepare a PowerPoint presentation to share with the various administrative departments such as billing, customer service, scheduling, etc. Your presentation should include the following:
A thorough explanation of the CLAS Standards
Why culturally competent services are important throughout the hospital
Suggestions for how different departments can better serve the hospitals diverse clientele
A slide with resources for staff members
A slide with references
You must include speakers notes with your slides, which will elaborate on the content in each slide. Be sure to cite your sources in your slides and speakers notes.
Assignment Expectations
Conduct additional research to gather sufficient information to justify/support your analysis.
Your presentation should be at least 8 slides, not including your cover slide and reference slide.
Support your presentation with a minimum of 3 reliable sources.
Please use the following resource for evaluating information found on the internet: https://www.library.georgetown.edu/tutorials/research-guides/evaluating-internet-content
You may use the following source to assist in your formatting your assignment: https://owl.english.purdue.edu/owl/resource/560/01/.
Module 3 – Background
HEALTH POLICIES AND VULNERABLE POPULATIONS
Required Reading
Berlinger, N., Guidry-Grimes, L., & Hulkower, A. (2017). Knowledge is key for safety-net providers.Health Progress: Journal of the Catholic Health Association of the United States.Retrieved from
https://www.chausa.org/publications/health-progress/article/july-august-2017/knowledge-is-key-for-safety-net-providers
Hacker, K., Anies, M., Folb, B., & Zallman, L. (2015). Barriers to health care for undocumented immigrants: A literature review.Risk Management and Healthcare Policy,8. Available in the Trident Online Library.
The Hastings Center. (2017). Undocumented immigrants and health care access in the United States. Retrieved from
http://undocumentedpatients.org/
HHS Office of Minority Health. (2016).National CLAS Standards, health literacy, and communication[Video file]. Retrieved from
National CLAS Standards: National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care. Retrieved from
https://www.thinkculturalhealth.hhs.gov/clas
Shi, L. (2014). Health policy for diverse populations. InIntroduction to health policy, pp. 118-149. Chicago: Health Administration Press. Available in the Trident Online Library.
