Dilemma
Details is in attachment, due in 15 hours
Accommodating Your Audiences Needs Worksheet
Directions: After reading the following communication dilemma, answer the questions in the middle column of the chart. Based on your answers to the questions, write the adjustments (column 3) that would need to be made when writing the memo to accommodate the audience (the new executive).
Dilemma: Gavin, a security officer, must write a memo to a new executive explaining that he can no longer allow her into the building without her security pass. She has been forgetting her security card ID, and Gavin has been letting her into the building without it. Gavins supervisor has told Gavin that he cannot continue letting her into the building without her ID. This is Gavins first job out of high school, and he likes it. He does not know the new executive very well, but he has observed that she is often in a hurry and impatient of routine.
To Accommodate
Answer These Questions
Make These Adjustments
Knowledge Level
What does the new executive already know about the topic?
What does the new executive need to know?
What does the new executive want to know?
Interests
How strong is the new executives interest in Gavins topic?
Are the new executives priorities different from Gavins or the same as Gavins?
Role
Is the new executives role to make decisions, make suggestions, or implement action?
What is the new executives jobadministrative? technical? clerical? other?
Is Gavins communication going to management, to a peer, or to a subordinate?
Cultural Background
What is the new executives cultural background?
What are the new executives beliefs?
Are the new executives beliefs different from Gavins or the same as Gavins?
Personality
What kind of personality does the new executive have?
Accommodating Your Audiences Needs Worksheet
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Audience and Purpose
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