MHA5010 WEEK 4 DISCUSSION AND PROJECT
InWeek 4, you will discuss the conflict that occurs when an individual or a group feels that it is negatively affected by another individual or group.
You will also be discussing the differences between intrapersonal and interpersonal conflict. Next, you will focus on the group dynamics that attempts to understand the behavior in which people interact, influence, and are influenced by others within groups.
Finally, you will talk about teams that are small groups of people committed to a common purpose. The team members possess complimentary skills and have agreed on specific performance goals for which they hold themselves mutually accountable.
Your Learning Objectives for the Unit:
Evaluate the differences between organizational theory, organizational development, and human resources management in healthcare.
Analyze the implementation and usage of current management strategies within healthcare organizations.
Compare and contrast leadership theories, and assess which theory is most effective.
Identify the basic conflicts, evaluate the conflict handling modes, and apply the major negotiation models to specific cases.
Analyze the common characteristics of successful teams and potential barriers within healthcare organizations.
Analyze the processes of implementing change and how to overcome barriers to the change.
MHA5010 WEEK 4 DISCUSSION INSTRUCTIONS
Week 4 Discussion
Supporting Lectures:
Review the following lecture:
Groups
Before beginning work on this discussion forum, please review the link
Doing Discussion Questions Right
, the expanded grading rubric for the forum below, and any specific instructions for this topic.
Before the end of the unit, begin commenting on at least two of your classmates responses. You can ask technical questions or respond generally to the overall experience. Be objective, clear, and concise. Always use constructive language, even in criticism, to work toward the goal of positive progress. Submit your responses in theDiscussion Area.
Groups
Group power is pointless without it having something to do. So, when considering any group, remember to assess the target of their influence because different targets will respond to different types of power. There are many different things that can give them capacities to influence, and probably the easiest way to explore this is to understand power. Do you have groups in your organization that have power? Analyze why the group is considered powerful. Respond to the questions below.
Tasks:
In a minimum of 200 words, post your responses to the following to the Discussion Area:
What are the important elements that contribute to the groups power base?
Is there a perception among employees in your organization that there is disparity when it comes to the powerful group and other work groups?
What can managers do to minimize the negative reactions or conflicts between groups in case the perception of power disparity exists?
To support your work, use your course and textbook readings and also use the
South University Online Library
. As in all assignments, cite your sources in your work and provide references for the citations in APA format.
Your initial posting should be addressed at 200 words as noted in the attached Adobe PDF. Submit your document to thisDiscussion Areabythe due date assigned. Be sure to cite your sources using APA format.
MHA5010 WEEK 4 PROJECT INSTRUCTIONS
Instructions
Group work and the development of teams is at the forefront of many organizational strategies as it represents a means to capitalize on diverse knowledge and talents. However, building high functioning teams is not an easy process and often requires time and effort from all those involved.
Research the forming-storming-norming-performing model presented by Tuckman and provide the following in a 3- to 5-page paper:
Overview of the model, including key features of each stage
The types of leadership strategies necessary for each stage
Specific actions necessary to ensure success throughout the stage and into the next stage
To support your work, use your course and textbook readings as well as the South University Online Library. As in all assignments, cite your sources in your work and provide references for the citations in APA format.
Submission Details:
Name your paper as SU_MHA5010_W4_Project_LastName_FirstName.
By the due date assigned, submit it to the Submissions Area. MHA5010 WEEK 4 LECTURE NOTES Page | 1
Conflict
Conflict is a situation which occurs when an individual or group feels negatively affected by another individual or group. Some of the components that are involved in conflicts can be perceived incompatibility of interests, some interdependence of the parties, and some form of interaction.
Intrapersonal conflict is when an individual may face some form of goal, cognitive, or affective conflict. There are three types of cognitive dissonance:
Approach/Approach
Avoidance/Avoidance
Approach/Avoidance.
Interpersonal conflict involves two or more individuals who believe that their attitudes, behaviors, or preferred goals are in opposition. This type of conflict will also involve differences around perspectives and perceptions of the issues.
Conflict resolution is a dynamic process. Conflict can appear in different forms. Conflict resolution is the recognition that there are stages of conflict and that there are interventions at different stages. The goal in hospitals and healthcare facilities is to develop and implement a conflict management process. It is important that conflict should not adversely affect a patients safety or the quality of care. The stages of conflict can range from robust argument within a single meeting to longstanding opposing, entrenched positions of medical staff, administration, and the governing body.
Foundational principles necessary to support conflict management in healthcare include:
Be aware that there can be an existence of conflict.
Always have open communication.
Deal with conflict within an environment and always provide mutual respect.
Groups
Group dynamics attempts to understand the behavior that people interact with, influence, and are influenced by others within groups. Groups are usually two or more people in a stable structure.
In a group interaction, members of the group exchange verbal and nonverbal messages in an attempt to influence one another. People join groups to have a sense of belonging and social interactions. A group fulfills the need for safety and builds an individuals self-esteem and social identity. Group cohesiveness is determined by various factors, such as the size and experience of success by the group. Conformity pressures are the reasons because of which strong group norms and high degrees of group cohesiveness can change the performance of a group.
It is very important for people in groups to interact with one another. This interaction includes activities that focus on the task at hand and activities that involve the interpersonal relations linking group members. Groups create interdependence among the group members and interaction is patterned by group structure, including roles, norms, and interpersonal relations. Groups vary in size from dyads and triads to very large aggregations, such as mobs and audiences.
Teams
Teams are small groups of people committed to a common purpose, who possess complimentary skills and who have agreed on specific performance goals and hold themselves mutually accountable. Teams can be very popular in the workplace. Almost every organization has some sort of a problem-solving team. Virtual teams have become popular due to advances in communication technologies. Unlike conventional teams, a virtual team works across space, time, and organizational boundaries through various communication technologies.
The following are the eight steps to building team performance: establish urgency and direction; select members based on skills and skill potential, not personality; pay attention to first meetings and actions; set clear rules of behavior; set and seize upon a few immediate performance-oriented tasks and goals; challenge the group regularly with new information; spend time together; and use the power of positive feedback, recognition, and reward.
Effective teamwork can benefit a healthcare organization with improved communication, broader collaboration, and a greater sense of accountability to the group. But there are barriers to effective teamwork that healthcare managers/leaders need to be able to identify and eliminate.
Productive teamwork among employees will make for a harmonious work environment. While good communication can foster teamwork, poor communication is a barrier to developing a productive work atmosphere. Employees who will not communicate, or are unaware of the proper communication channels to use within the team, can create breakdowns that may inhibit team development. 12/20/2020 Rubric Assessment – MHA5010-Healthcare Management and Organizational Behavior SU01 – South University
https://myclasses.southuniversity.edu/d2l/lms/competencies/rubric/rubrics_assessment_results.d2l?ou=72525&evalObjectId=352436&evalObjectType=5&userId=4901&groupId=0&rubricId=211659&d2l 1/3
Criteria
No Submission
0 points
Emerging (F
through D
Range) (1-34)
34 points
Satisfactory (C Range)
(35-39)
39 points
Proficient (B Range)
(40-44)
44 points
Exemplary (A
Range) (45-50)
50 points
Criterion
Score
Quality
of
Initial
Posting
/ 50Student did not
submit
assignment
The information
provided is
inaccurate, not
focused on the
assignments
topic, and/or
does not answer
the question(s)
fully. Response
demonstrates
incomplete
understanding of
the topic and/or
inadequate
preparation.
The information
provided is accurate,
giving a basic
understanding of the
topic(s) covered. A
basic understanding is
when you are able to
describe the terms
and concepts
covered. Despite this
basic understanding,
initial posting may not
include complete
development of all
aspects of the
assignment.
The information
provided is accurate,
displaying a good
understanding of the
topic(s) covered. A
good understanding is
when you are able to
explain the terms and
topics covered. Initial
posting demonstrates
sincere reflection and
addresses most aspects
of the assignment,
although all concepts
may not be fully
developed.
The information
provided is
accurate, providing
an in-depth, well
thought-out
understanding of
the topic(s)
covered. An in-
depth
understanding
provides an
analysis of the
information,
synthesizing what
is learned from the
course/assigned
readings.oped.
Criteria
No Submission
0 points
Emerging (F
through D
Range) (1-13)
13 points
Satisfactory (C
Range) (14-15)
15 points
Proficient (B
Range) (16-17)
17 points
Exemplary (A Range)
(18-20)
20 points
Criterion
Score
Participation
in
Discussion
/ 20No responses to
other classmates
in this discussion
forum
May include one
or more of the
following:
*Comments to
only one other
student’s post.
*Comments are
Comments to two
or more
classmates initial
posts but only on
one day of the
week. Comments
are substantive,
Comments to
two or more
classmates initial
posts on more
than one day.
Comments are
substantive,
Comments to two or
more classmates initial
posts and to the
instructor’s comment (if
applicable) on two or
more days. Responses
demonstrate an analysis
12/20/2020 Rubric Assessment – MHA5010-Healthcare Management and Organizational Behavior SU01 – South University
https://myclasses.southuniversity.edu/d2l/lms/competencies/rubric/rubrics_assessment_results.d2l?ou=72525&evalObjectId=352436&evalObjectType=5&userId=4901&groupId=0&rubricId=211659&d2l 2/3
not substantive,
such as just one
line or saying,
Good job or I
agree.
*Comments are
off topic.
meaning they
reflect and
expand on what
the other student
wrote.
meaning they
reflect and
expand on what
the other
student wrote.
of peers comments,
building on previous
posts. Comments extend
and deepen meaningful
conversation and may
include a follow-up
question.
Criteria
No Submission
0 points
Emerging (F
through D
Range)(1-6)
6 points
Satisfactory (C Range)
7 points
Proficient (B
Range)
8 points
Exemplary (A
Range)(9-10)
10 points
Criterion
Score
Writing
Mechanics
(Spelling,
Grammar,
APA) and
Information
Literacy
/ 10No postings for
which to
evaluate
language and
grammar
Numerous issues
in any of the
following:
grammar,
mechanics,
spelling, use of
slang, and
incomplete or
missing APA
citations and
references. If
required for the
assignment, did
not use course,
text, and/or
outside readings
(where relevant)
to support work.
Some spelling,
grammatical, and/or
structural errors. Some
errors in APA
formatting (citations
and references). If
required for the
assignment, utilizes
sources to support
work for initial post but
not comments to other
students. Sources
include course/text
readings but outside
sources (when relevant)
include non-
academic/authoritative,
such as Wikis and .com
resources.
Minor errors in
grammar,
mechanics, or
spelling in the
initial posting.
Minor errors in
APA formatting
(citations and
references). If
required for the
assignment,
utilizes sources to
support work for
both the initial
post and some of
the comments to
other students.
Sources include
course and text
readings as well as
outside sources
(when relevant)
that are academic
and authoritative
(e.g., journal
articles, other text
Minor to no errors
in grammar,
mechanics, or
spelling in both
the initial post and
comments to
others. APA
formatting is
correct. If required
for the
assignment,
utilizes sources to
support work for
both the initial
post and the
comments to
other students.
Sources include
course and text
readings as well as
outside sources
(when relevant)
that are academic
and authoritative
(e.g., journal
articles, other text
12/20/2020 Rubric Assessment – MHA5010-Healthcare Management and Organizational Behavior SU01 – South University
https://myclasses.southuniversity.edu/d2l/lms/competencies/rubric/rubrics_assessment_results.d2l?ou=72525&evalObjectId=352436&evalObjectType=5&userId=4901&groupId=0&rubricId=211659&d2l 3/3
Total / 80
Overall Score
Close
books, .gov web
sites, professional
organization web
sites).
books, .gov web
sites, professional
organization web
sites).
No Submission
0 points
minimum
Emerging (F through D
Range)
1 point minimum
Satisfactory (C
Range)
56 points minimum
Proficient (B
Range)
64 points minimum
Exemplary (A
Range)
72 points minimum 12/20/2020 Rubric Assessment – MHA5010-Healthcare Management and Organizational Behavior SU01 – South University
https://myclasses.southuniversity.edu/d2l/lms/competencies/rubric/rubrics_assessment_results.d2l?ou=72525&evalObjectId=356758&evalObjectType=1&userId=4901&viewTypeId=3&rubricId=211661& 1/3
Criteria
No Submission
0 points
Emerging (F
through D
Range) (1-10)
10 points
Satisfactory (C
Range) (11-12)
12 points
Proficient (B
Range)
13 points
Exemplary (A
Range) (14-15)
15 points
Criterion
Score
Researched the
changes needed to
the organization
structure i.e.
reporting
structures,
information and
communication
structures, HR
management
policies, locations
and facilities etc.
/ 15Student did not
submit
assignment
Work minimally
meets
assignment
expectations. No
purpose
statement is
provided.
Assignment
meets some
expectations
with minimal
depth and
breath. Purpose
statement is
vague.
Assignment
meets most of
expectations
with all
components
being addressed
in good depth
and breadth.
Purpose
statement is
present and
appropriate for
the assignment.
Assignment
meets all
expectations
with exceptional
depth and
breath. A
comprehensive
purpose
statement
delineates all
requirements of
the assignment.
Criteria
No Submission
0 points
Emerging (F
through D
Range) (1-10)
10 points
Satisfactory (C
Range) (11-12)
12 points
Proficient (B
Range)
13 points
Exemplary (A Range)
(14-15)
15 points
Criterion
Score
Integrates and
understands
assignments
concepts and
topics.
/ 15Student did not
submit
assignment
Shows some
degree of
understanding of
assignment
concepts.
Demonstrates a
clear
understanding of
assignment
concepts.
Demonstrates the
ability to evaluate
and apply key
assignment
concepts.
Demonstrates the
ability to evaluate,
apply and integrate
key assignment
concepts.
Criteria No Submission
0 points
Emerging (F
through D
Satisfactory (C
Range) (11-12)
Proficient (B
Range)
Exemplary (A Range)
(14-15)
Criterion
Score
12/20/2020 Rubric Assessment – MHA5010-Healthcare Management and Organizational Behavior SU01 – South University
https://myclasses.southuniversity.edu/d2l/lms/competencies/rubric/rubrics_assessment_results.d2l?ou=72525&evalObjectId=356758&evalObjectType=1&userId=4901&viewTypeId=3&rubricId=211661& 2/3
Total / 50
Range) (1-10)
10 points
12 points 13 points 15 points
Synthesizes,
analyses,
and
evaluates
resources
to apply
concepts in
the
assignment.
/ 15Student did not
submit
assignment
Does not
interpret, apply,
and synthesize
concepts, and/or
strategies.
Summarizes
information
gleaned from
sources to support
major points, but
does not
synthesize.
Provides minimal
justification to
support major
topics. Uses 1
credible resource
in the assignment.
Synthesizes and
justifies (defends,
explains, validates,
confirms)
information
gleaned from
sources to support
major points
presented. Uses a
minimum of 2
credible resources
in the assignment.
Synthesizes and
justifies (defends,
explains, validates,
confirms) information
gleaned from sources
to support major
points presented.
Uses 3 credible
resources for the
assignment, including
at least 1 scholarly
peer-reviewed
resource.
Criteria
No Submission
0 points
Emerging (F
through D Range)
(1-2)
2 points
Satisfactory (C
Range)
3 points
Proficient (B
Range)
4 points
Exemplary (A
Range)
5 points
Criterion
Score
Uses correct
spelling, grammar,
and professional
vocabulary.
Provides credible
resources using
correct APA
format.
/ 5Student did not
submit
assignment
Contains many (
5) grammar,
spelling,
punctuation and
APA errors that
interfere with the
readers
understanding.
Contains a few
(34) grammar,
spelling,
punctuation and
APA errors.
Uses correct
grammar,
spelling, and
punctuation with
no errors.
Contains a few
(12) APA
format errors.
Uses correct
grammar,
spelling, and
punctuation with
no errors. Uses
correct APA
format with no
errors.
12/20/2020 Rubric Assessment – MHA5010-Healthcare Management and Organizational Behavior SU01 – South University
https://myclasses.southuniversity.edu/d2l/lms/competencies/rubric/rubrics_assessment_results.d2l?ou=72525&evalObjectId=356758&evalObjectType=1&userId=4901&viewTypeId=3&rubricId=211661& 3/3
Overall Score
Close
No Submission
0 points
minimum
Emerging (F through D
Range)
1 point minimum
Satisfactory (C
Range)
35 points minimum
Proficient (B
Range)
40 points minimum
Exemplary (A
Range)
45 points minimum APA References and In-Text Citations
This handout is based on the second printing of the sixth edition of thePublication Manual of the American Psychological Association(2010).
*Page numbers are only required within in-text citations if using direct quotations *
References
Your references should be listed on a separate page of your paper with the heading References.
All references should be arranged in alphabetical order by the first piece of information cited (usually author name).
References should be double-spaced, and have a hanging indentation.
If a there is no date for a work, usen.d.in place of the date.
If there is no author for a work, begin with the title of the work instead.
If a work has three to seven authors, list all authors by last name and initials, with the last authors name preceded by an ampersand (&).
If a work has an organization as its author, use the name of the organization in place of the author name.
If a reference is listed, there must be an accompanying in-text citation
In-Text Citations
Are required for paraphrased ideas and direct quotes
Follow the Author, Date format (Smith, 2019).
Punctuation should follow the citation
Must be represent all items on the reference page
Examples
Book with an editor
Bodie, V., & Oczarczak, A. (Eds.). (2010). Modern criminology. Chapel Hill, NC:
University of North Carolina Press.
In-text Citation:
(Modern Criminology, 2010, p. 16)
Journal Article
Elam, H. J., & Elam, M. (2009). Blood debt: Reparations in Langston Hughess Mulatto.
Theatre Journal, 61(1), 85-103. Retrieved from
http://www.press.jhu.edu/journals/theatre_journal
In-text Citation:
(Elam & Elam, 2009, p. 90)
Website with Author
Doe, J. G., & Smith, E. S. (2011). How to grow tomatoes. Retrieved from
http://www.ehow.com/how_535_grow-tomatoes.html
In-text Citation:
(Doe & Smith, 2011)
Website without Author
Criminal psychology. (2010). Retrieved fromhttp://en.wikipedia.org/wiki/Criminal_psychology
In-text Citation:
(Criminal Psychology, 2010)
APUS Lecture Notes
South University (2010). ENG 1002: Composition II: Week 2: Feminist ways of
reading. Retrieved from myeclassonline.com
In-text Citation:
(South University, 2010)
