2 Papers, 3 Discussion Questions and 3 Student Responses
ON TIME WORK ONLY …LATE WORK WILL WILL NOT BE ACCEPTED. Due Sunday, August 23, 2020 at 12 noon … 2 papers due … one already started, (WRK110 Rough Draft) just do an introduction, conclusion and tweak the remainder of the paper, I.e. grammar & structure. Second Paper is in criminal justice (CRJ430). please follow directions. 3 discussion questions (CRJ430, SOC205 and WRK110) along with 3 helpful student responses … Thank you
Renee Bridgeman
Cultivating Confidence
Write an introductory paragraph describing Cheryl and her situation. Introduce the four strategies youve used to let Cheryl know you have a plan to help her gain confidence at work. Be Yourself, Push Yourself, Learn from the Past, and Be Positive
Cheryl has the right idea, she wants to advance but she is skeptical. If she is authentic in her approach she will get better results. Genuinely people tend to hear when are not authentic in your voice. Find ways your personality can come out when talking to customers. You can tell a joke or just start a conversation about something they might like. Do not be discouraged if someone does not want to buy extra products. There will be someone who will purchase a product and it will start to build your confidence.
By Cheryl pushing herself in her customer service position she could reach her sales goal. She must build the confidence she needs to persuade customer adding premium channel is what they really want. Cheryl May want to research other companies and write down what the offer versus what TelCom offers. Bring able to up sell your company to a customer impresses a lot of people.
Cheryl can learn from her past mistakes and not give up. She can suggest to her manager to implement a better script for her to read. This script can incorporate things Cheryl believes that can help bring the customer on board. When you become proactive in your success it helps builds your confidence.
Cheryl can use Queen Latifahs fifth Law of Confidence Be Positive to help build her confidence at work by reframing negative thoughts and behaviors. Never use words like cant, wont and I give up. Use your strengths to get you where you want to be. Change your behavior, by not giving up. Look for ways to help your self through out the day like positive affirmations.
Provide a summary of why you think the strategies you chose from Queen Latifah Laws of Confidence will help Cheryl build up her confidence at work. How will cultivating her confidence contribute to her success in her career? WRK 115: The Confidence Advantage
Week 7 Assignment
1. Click the link above that says”Week 7Assignment 2″to submit your assignment.
Make sure to read the detailed instructions and the scoring guide (rubrics) of
Assignment 2
.
Step 1: Complete the activities in your Webtext for Weeks 4, 5, 6, and 7.
Step 2: Download and edit your work.
Step 3: Submit to Blackboard using theWeek 7 Assignment 2link.
Formatting:
This course requires the use of
Strayer Writing Standards (SWS).
This ensures your writing is clear, professional and ethical. Please take a moment to review the SWS document for details.
1. By submitting this paper, you agree: (1) that you are submitting your paper to be used and stored as part of the SafeAssign services in accordance with theBlackboard Privacy Policy; (2) that your institution may use your paper in accordance with your institution’s policies; and (3) that your use of SafeAssign will be without recourse against Blackboard Inc. and its affiliates.
See attached Assignment Rough Draft WRK 110: The Confidence Advantage
Week 7 Discussion
Top of Form
Total views: 7 (Your views: 1)
In Chapter 7 of the Webtext, you learned the importance of reframing your negative self-talk into positive self-talk. Now, follow the three-step process on page 7.3 of the Webtext to reframe your own negative self-talk and share it with your class. (Please be sure not to reuse an example that was already given in the Webtext.)
Then, respond to one or more of your peers posts by suggesting a different way they could reframe their negative self-talk into positive self-talk.
*WEB Text CH 7. Page 7.3
The Confidence Advantage
7 Be Positive / Page 7.3 Changing Your Self-Talk
Changing Your Self-Talk
YOU have the ability to pump yourself up or drag yourself down by the way you talk to yourself.
We all have bad days or face career curveballs that make us more likely to use negative self-talk. The good news is that its possible to catch yourself doing it, and change your negatives into positives.
The process of changing negative self-talk to positive self-talk is called reframing. Here are the three simple steps you can use to help you reframe your self-talk:
Step 1: Identify Negative Self-Talk
Turn your I cant into an I can.
iStock/Getty Images
Pay attention to your self-talk over the next few days.
What negative self-talk pops up when things get tough, like when youre running late or when you have a bad day at work? What worries or doubts come to mind as youre trying to reach your goals? Do you notice any repeated or frequent negative thoughts?
Step 2: Evaluate the Thoughts
After you have identified your negative self-talk, ask yourself whether the thoughts are accurate or irrational.
Are you overreacting? Are you being too hard on yourself? Are you comparing yourself to others in an unrealistic way? Would a friend feel the same way about you that you do?
Pay attention to how these thoughts make you FEEL. Negative self-talk robs you of your confidence and is not helpful to you.
Step 3: Reframe Your Thoughts
Now that youve identified and evaluated your self-talk, its time to reframe and change the negative thoughts into positive ones. For each of the negative thoughts, create an alternative phrase that replaces the negative part with something positive. Each time the old thoughts creep back in, train yourself to use positive self-talk instead. Youll notice how the positive thoughts boost your confidence and help you feel assured in your abilities and qualities. Check out the chart below for some examples.
NEGATIVE SELF-TALK
REFRAMED POSITIVE SELF-TALK
Everyone else in my department gets away with doing nothing while I pull all the weight. And when they actually do work, I have to go fix their mistakes.
Im the best in my department, and Im also a team player. I cant always fix my teammates mistakes, but I can help them learn from the mistakes they make so that we can all work more effectively.
I cant complete that project in two days. My boss is setting me up to fail!
I know the deadline is tight, but if I manage my time wisely, I can complete it.
Going back to college while working full-time was a stupid idea. Its impossible to do all the reading and assignments and still have a social life.
I knew that going back to school while working full-time would be challenging. However, I know that the hard work and sacrifice will be worth it, even if I have to scale back my social life.
Reframing your self-talk isnt about lying to yourself and pretending that things are better than they really are. Its about whether the way you think about your situation is accurate and helpful or irrational and damaging. If your thoughts arent helping you reach success, creating a different, positive way of thinking about the situation can give you the confidence you need to succeed.
Multiple-Choice Question
Which of the following is an example of reframing the following statement? I cant complete two courses and work full-time this semester. Its way too overwhelming.
Top of Form
I need everything to go perfectly, but as long as I have good luck, everything should work out fine.
Trying to work and go to school at the same time is pointless, so I should prioritize one to focus on, and quit the other.
I dont really like these classes. They dont make sense to me. If things dont get more interesting soon, Ill just withdraw.
I will have to manage my time closely and be prepared for some bumpy days, but I can work through each of these successfully.
Bottom of Form
Meet Stefanie
After seven years of working her way up the ladder at a graphic design firm, Stefanie was recently promoted to be a partner. Shes the first female to join the upper management team at her company. With two graduate degrees, Stefanie is very qualified to help run the business. Shes respected throughout the company for being great at her job and a wonderful manager to those who work under her.
But since getting her promotion, Stefanie has been plagued by doubt and negative self-talk. She says to herself, What if I dont really deserve this role? Should I have stayed in a lower position where I know I could perform well? Will the others on the management team take me seriously? Her negativity has shaken her confidence, causing her to talk less in meetings, doubt her ideas, and stumble through presentations.
But with the advice of a trusted mentor, Stefanie has been working to reframe her negative self-talk into positive self-talk. Before heading into presentations and meetings, she assures herself that she was chosen for the role because she is qualified and experienced. She tells herself that the promotion is a great opportunity for her to grow and learn. She reminds herself that the entire upper management team voted for her to join their ranks because they respect her and because she deserves the role. Her positive self-talk pays off, and Stefanie quickly regains the confidence she lost and begins building new confidence for the future.
Reframing helped Stefanie fuel her confidence, and it can do the same for you. But reframing your negative self-talk is just one of the ways you can practice being positive.
Sample Response & Peer Reply
Top of Form
Sample Response
I experienced negative self-talk when I thought that I didnt deserve to succeed. I kept telling myself that Im not worthy of progressing in my career. I believed that everyone around me is somehow smarter or more deserving of success than me. When I applied the first step in the process, I noticed that the negative self-talk began when I was assigned a new project. I couldnt understand why my boss asked me to take on the task because I felt like I wasnt good enough.
When I applied step two of the process, I realized that I was blowing things out of proportion. I had been assigned tasks in the past and performed to the best of my ability, and she was pleased with the results. I realized that feeling insecure was the result of my negative thinking and it distracted me from seizing the opportunity to show my boss that I could do the work. Once I reframed my thinking, the final step of the process, I developed new thoughts. I told myself that it was okay to be nervous. I succeeded in the past with new projects, and this project will add to my current skills and abilities. In the long run, Im going to gain a unique experience that will help me advance in my career.
Ima Strong-Student
Sample Peer Reply
Hi, Ima. I think we can all relate to your experience. I also think you could reframe your negative thinking by focusing more or something that you mentioned in your response. It sounds like you have a history with your boss. Since youve worked together on past projects, you can reframe your negative thinking by focusing on her level of trust for you. When your boss assigns you a new project consider yourself her go-to-person when she wants a job well-done. If you reframe your thinking this way, your anxiety might turn to motivation and excitement, which you can use to drive the project. What do you think? Does this sound like something that might work for you based on your experience? Id love to know your thoughts.
Justin Thyme
Bottom of Form
Part 2: Student Response
Theresa Thompson
RE: Sample Response & Peer Reply
Top of Form
Total views: 9 (Your views: 2)
Good morning Professor,
There was a time when I did experience a negative thought. That time happened when me and my children were attending church with my neighbor. Things were hard for us and the kids could not go to school because of the gangs driving by shooting as kids were getting out of school. One of the members stood up and prophesied to us saying that he saw us moving to a new city and that things were going to get better for us. My children and I looked at each other because we knew our situation and that was an impossible so we thought. But as time went by what that man said to me kept resonatingin my head. Anyway, a year later my sister had moved to Indianapolis and invited us to come fora visit. We enjoyed Indianapolis so much that I began making plans to leave. Somehow I started telling myself that I could do this and make a new life for us. In June of 1994, I made the transition fromChicago to Indianapolis, and life has been so much better for us.Not a day goes by that I don’t remember what that man said to be. So yes his vision did come true and it gave me the motivation I needed to make a change for the better.
Bottom of Form
Bottom of Form
PUBLISHED
1826f969-0842-4
false
1826f969-0842-4
false CRJ430: Advance Law Enforcement Assignment 3
Week 7
1. Assignment 3: Developing an Investigation Plan
Due Week 7 and worth 120 points
Read the case below and complete this assignment.
A child was playing in a local park with his brother. A car pulled up as they were leaving the playground. A man inside the car motioned for the two (2) boys to come over. The man asked the two (2) boys where the nearest convenience store was located. He then stated that he was not familiar with the area and asked the boys to show him the way and he would take them home afterwards. He also stated that he would buy them whatever they wanted if they agreed to show him. The youngest brother got into the car with the man and they drove away. The older sibling ran home and told his mother what had happened. The younger brother was not heard from that night and a report was made to the police. The next day a body was found in a dumpster behind a local garage. It was the younger brother, who had been strangled to death and was nude.
Imagine that you are the lead investigator in this case and develop a two to three (2-3) page investigation plan in which you:
1. Outline the main steps that you would take immediately as it relates to the investigation of this case. Support your response.
2. Propose your methods for evidence collection. Next, predict the main evidence that you would expect to find regarding the investigation of the death of the boy and the arrest of the suspect. Support your response.
3. Propose the main investigative techniques that you would use to investigate the murder in this case. Provide a rationale for your response.
4. Use at least two (2) quality academic resources as references, such as journal articles, newspapers, magazines, and publications from law enforcement associations. Note: Wikipedia, blogs, and similar websites do not qualify as quality academic resources.
Your assignment must follow these formatting requirements:
. This course requires use of new
Strayer Writing Standards (SWS)
. The format is different than other Strayer University courses. Please take a moment to review the SWS documentation for details.
. Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow SWS or school-specific format. Check with your professor for any additional instructions.
. Include a cover page containing the title of the assignment, the students name, the professors name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
. Discuss the theoretical undertones of policing strategies (i.e., community policing, patrol patterns).
. Develop a clear understanding of proper investigative techniques associated with violent and property crimes.
. Discuss the proper methods for evidence collection.
. Use technology and information resources to research advanced issues in law enforcement.
. Write clearly and concisely about advanced issues in law enforcement using proper grammar and mechanics.
. Discuss ideological and practical positions and debate controversial issues in policing. CRJ 430:Advanced Law Enforcement
Week 7 Discussion
Top of Form
Part 1:
Total views: 20 (Your views: 1)
“Undercover Operations”Please respond to the following:
It is well known that undercover operations can be very dangerous for officers. Identify three (3) possible dangers that officers involved in undercover investigations might face. Next, suggest the mitigating actions that officers can take in order to reduce the dangers in question. Provide a rationale for your response.
Imagine you are the director of a transit police department that is charged with securing both rail and bus services. Statistics show that you have major occurrences of robberies, juvenile violence, and illegal drug activities not only on the buses and trains operated by the transit authority, but also at the hubs where passengers migrate to board and transfer as they travel. Propose one (1) overall strategy in which you combine problem-oriented policing and investigation to tackle the identified issues. Provide a rationale for your response.
Bottom of Form
Part2:
Theresa Thompson
RE: Week 7 Discussion
Good morning Professor,
One of the dangers and officer could face will performing uncover duties is:
1. They put their lives in danger while being undercover and risk their covers being blown which then could result in bodily harm or death. Moreover, the officer could be new and inexperienced at the task they are performing which then could also result in unknown danger to the officer.Once the assignment is completed they may have to go into witness protection.
2. The officers family can also be put at risk for this job because the job can involve the officers complete life on or off the job.
3.Officers may become what they started out pretending to be. They may get so consumed in what operation they are performing and in reality get involved with criminal activity.
Transit authority policing:K
As a transit director I would enlist the help of the transit police to assess the areas where crime is taking place and collect data on the number of crimes being committedand have them set up stake outs in the hot spots and make sure that the CCTV are working properly in order to get video evidence of a crime being committed. Also I would have fixed transit patrols along with K-9 patrols.
https://www.unodc.org/e4j/en/organized-crime/module-8/key-issues/special-investigative-techniques/undercover-operations.html
https://www.ncjrs.gov/pdffiles1/Digitization/60283NCJRS.pdf
Bottom of Form
PUBLISHED
1826f969-0842-4
false SOC 205: Society, Law and Government
Week 7 Discussion
Top of Form
Total views: 12 (Your views: 1)
Part 1:
Americans prefer to elect judges and sometimes do this on a party basis. Should a judge’s political party affiliation or his personal values affect the way he or she makes decisions on the bench? Describe the impact of making decisions with those biases. Is there an inherent inconsistency in these preferences? Explain.
Build on a classmate’s post by asking questions, offering thoughtful ideas, or sharing personal connections. Be sure to demonstrate respect for classmates’ comments
Part 2: Student Response
Andre Fuller
RE: Week 7 Discussion
Hey Class and Professor,
I do believe that Americans will elect the judges based on their party. But in the end sometimes the party that is showing that they give a care about what is going on their cities and other areas. Judges can be the focus on helping young kids and grown adults in having a better life. Judges are the power to make decisions a criminal will go to prison or force young juveniles to face reality. Judges that make a change in the community will help strive young men and women understand that their life is precious. No matter what party is elected to the bench no the biases can trigger certain things in life. If a judge makes the decision to not care about others and focus on what is really going on the bench. A judge can help lead instead of focusing on what the party needs. I don’t really believe that it is. Yes there is inherent inconsistency going around when it comes down to certain parties. Best way for us a Americans is to work together and stop against the real factor which is helping the young juveniles stay out prisons and have parents wanting to be there for their children
Bottom of Form
Bottom of Form
PUBLISHED
1826f969-0842-4
false 4Be Yourself /Page 4.1Introduction
On this page: 1 of 1 attempted (100%)
INTRODUCTION
Graphic with a quote from Queen Latifah reading, Be bold, be brave enough to be your true self.
Clint McFarlin/Soomo Learning
CBS/Getty Images
Last week you learned to identify the values, strengths, and challenges that make you YOU!
But knowing yourself isnt enough.
In this chapter, youll learn the secret to Queen Latifahs secondLaw of ConfidenceBE YOURSELF.
Youll discover how letting go of your fear and allowing your uniqueness to shine will POWER your confidence in ways you never thought possible!
RESPONSE BOARD
Top of Form
Why do you think its important to be yourself?
It is important to be myself because it is what makes me happy. Today everyone sees popularity as the way to be, but having value in who you are is the only way.
ReneeJuly 27, 2020, at 2:28 p.m. EDT
Posted24 days ago.Show Responses?
Bottom of Form
4Be Yourself /Page 4.2Being Yourself Is Harder Than You Think
On this page: 2 of 2 attempted (100%)
BEING YOURSELF IS HARDER THAN YOU THINK
Graphic with a quote from Queen Latifah reading, Dont rob the world of the only you there is. Be yourself. And be proud of it.
Clint McFarlin/Soomo Learning
People have probably been telling you to be yourself since you were a child. Going on a job interview? Just be yourself. Meeting someone new off of Match.com? Just be yourself.
When people say be yourself, what they really mean is tobe authentic. The word authentic comes from authenteo, which means to have full power. To be authentic is to recognize that only YOU have the power to define who you are. And that power is whatfuelsour confidence!
In this weeks Strayer Story, you learned how Queen Latifah broke the mold at Covergirl when she agreed to start representing the brand. Queen Latifah knew who she was, and she knew that she wasnt going to be just another fashion model. She wanted to be a real role model for the millions of women of color who were underrepresented in the makeup aisle every day.
Being herself, being authentic, helped Queen Latifah harness the power of her confidence AND successfully inspire a new generation.
RESPONSE BOARD
Top of Form
Describe why you think being authentic gives you power in your behavior and choices.
Being authentic is defined as being genuine, real not fake and copied. Being true to ones self influences your choices and behavior.
ReneeJuly 27, 2020, at 4:17 p.m. EDT
Posted24 days ago.Show Responses?
Bottom of Form
Graphic of a Queen Latifah quote reading, Ive learned through trial and error that being me is the only way to be.
Clint McFarlin/Soomo Learning
Being authenticshouldbe easy, right? After all, theres onlyoneyou.So, why does being yourself feel so difficult? Why is it scary to stand out from the crowd?
We get information about the way we should act and behave from all around usfrom our friends, parents, teachers, and bosses to what we read in magazines and see on TV. And the pressure we feel to fit in only gets stronger over time. Heres the problem. When you give in to that peer pressure and worry too much aboutexternal validation, you stop being your authentic self. And while it might be normal for children to try to mimic their peers, it can be dangerous to your confidence to continue seeking external validation as an adult.
In Chapter 3 you began identifying the strengths, weaknesses, and values that make you YOU, and you also learned why your strengths and values should align with your career in order to amplify your confidence. But knowing who you are isnt enough; if youre not actually BEING YOURSELF out of fear of not fitting in, youre limiting the power of your confidence. This is especially true when it comes to your career.
RESPONSE BOARD
Top of Form
Why is it sometimes difficult for you to be yourself and feel authentic?
Trying to please others around you … or trying to fit in will make it difficult for you to feel yourself and feel authentic.
ReneeJuly 27, 2020, at 4:20 p.m. EDT
Posted24 days ago.Show Responses?
Bottom of Form
4Be Yourself /Page 4.3How Does Being Yourself Boost Career Confidence?
On this page: 1 of 1 attempted (100%)
HOW DOES BEING YOURSELF BOOST CAREER CONFIDENCE?
Imagine that youre carrying around a giant battery pack and you can use it to recharge your career confidence. When youre forced to pretend to be someone youre not, it drains your confidence battery. But when youre being your authentic self, you can draw on your powerful confidence reserves. Being yourself gives you the JUICE you need to keep going and going… and going. It helps you reach career success.
MEET DARCIE
Darcie works as a project manager at a software design company thats going through a merger. The merger has ruffled a lot of feathers, and Darcie has noticed that the employees from both companies are holding onto the business practices they are used to, instead of trying to understand how the other company does things. Instead of joining her teammates in fighting to keep things the same, Darcie decides to BE HERSELF and play to her strengths and values of efficiency and communication.
iStock/Getty Images
Darcie creates an advocacy group and invites the project managers from both companies to get together. She holds weekly meetings so they can share their work practices and decide what is most efficient for everyone. Being herself, even when that means standing out from the crowd, powers Darcies confidence so she can continue her job successfully.
Heres a secret. All of those people who have told you to be yourself since childhood were actually right! Being yourself is your single greatest asset. Its what set Queen Latifah apart in her career, and it will do the same for you. Being yourself, being authentic, allows you to be more engaged and productive at work because you wont have to spend energy trying to convince others how you fit in.
Graphic of a Queen Latifah quote reading, The one thing we have in common is being different.
Clint McFarlin/Soomo Learning
Authentic people are better at problem-solving because they are open to learning from their mistakes, and they set more realistic goals, which ultimately makes them more successful. Being yourself is also linked to reduced stress(Goldman & Kernis, 2002;Wood, Linley, Maltby, Baliousis, & Joseph, 2008)and greater job satisfaction(Wrzesniewski & Dutton, 2001).
We all have unique strengths and values that differentiate us from the competition. By being your authentic self, youre bringing your uniqueness with you wherever you go. And that will give you the power you need to charge up your confidence.
RESPONSE BOARD
Top of Form
Describe a time in your life when NOT being your authentic self may have had an effect on your success.
Not speaking up on the phone with the Sprint Agent caused me to have a higher bill. If I would of negotiated my plans perhaps it could of been cheaper.
ReneeJuly 27, 2020, at 4:25 p.m. EDT
Posted24 days ago.Show Responses?
Bottom of Form
4Be Yourself /Page 4.4Assignment: Overview of Assignment 2: Cultivating Confidence
On this page: 2 of 2 attempted (100%) | 2 of 2 correct (100%)
Objective:Apply Queen LatifahsLaws of Confidence.
On this page, well introduce your second assignment so you may demonstrate what youve learned about confidence in a case study. Watch the video message from Queen Latifah below to learn more.
YouTube video. https://youtu.be/y1lIrJWdPjw. Uploaded March 14, 2019, by Soomo Publishing. To activate captions, first click the play button and then click the CC button in the embedded player. For a text transcript, follow the link below.
Read Text Transcript
CULTIVATING CONFIDENCE
The text below describes your second assignment.
Cultivating Confidence
Due Week 7 and worth 175 points
Queen Latifah knows it takes hard work and CONFIDENCE to take control of your future. For this assignment, youll get a chance to demonstrate everything youve learned about cultivating confidence in your career by providing advice to a fictional coworker, Cheryl, who could use a boost of confidence at work. First, read more about Cheryls job, then, using four of Queen Latifahs strategies, give Cheryl advice on how she can build up her confidence in the areas she needs it.
You will be completing one paragraph in each chapter for Chapters 4, 5, 6, and 7 through the writing templates. Each week youll explain how to use what youve learned from thatLaw of Confidenceto help Cheryl cultivate her confidence in the areas she needs it. In Chapter 7, you will also write an opening and concluding paragraph to summarize all of your advice for Cheryl. You will download your completed assignment to turn in at the end of Chapter 7.
MULTIPLE-CHOICE QUESTION
What will you be writing about as you complete the Cultivating Confidence assignment?
Top of Form
You will share stories of your successes and failures at work.
You will describe Queen Latifahs experience as she cultivated her own confidence.
You will write advice to a fictional coworker to help her build her confidence at work.
You will write about advice you have received from your friends and family.
Save
Correct.You will be prompted to share your advice through six templates over the next four chapters.
Last saved 24 days ago.
Bottom of Form
MULTIPLE-CHOICE QUESTION
In which chapter will you write the opening and concluding paragraphs for this assignment?
Top of Form
Chapter 8
Chapter 3
Chapter 7
Chapter 4
Save
Correct.This assignment includes six writing templates. You will be completing one paragraph in each chapter for Chapters 4, 5, 6, and 7. In Chapter 7, you will also write your opening and concluding paragraphs.
Last saved 24 days ago.
Bottom of Form
On the next page, youll be prompted to start the first writing template for your Cultivating Confidence assignment.
4Be Yourself /Page 4.5Assignment: Cultivating Confidence Part 1
On this page: 1 of 1 attempted (100%)
Objective:Apply Queen Latifahs secondLaw of Confidence:Be Yourself.
Now, for the first part of your assignment, review Queen Latifahs secondLaw of Confidencebelow. Then read more about Cheryl to help her cultivate her confidence at work.
BE YOURSELF
In this chapter, you learned how to use emotional self-awareness to build your confidence. Some strategies you might use to support this include:
Be authentic.
Embrace uniqueness.
Let go of your need for external validation.
Use Queen Latifahs Be Yourself strategies to give Cheryl advice on how to build her confidence.
MEET CHERYL
Cheryl is your coworker at TelCom, a large cable and internet company. Youve both worked there for the past two years. Cheryl started out part-time in the collections department and is now a full-time customer service representative. Despite the occasional rude or angry comment from customers, Cheryl genuinely likes helping solve the customers problems.
While her manager praises her for her patience and efficiency on calls, Cheryl has yet to earn the monthly sales bonus for selling customers additional services. This includes things like converting a service call into a service upgrade. Cheryl wants to earn more money and maybe move up in the company, but she feels uncomfortable and phony reciting the sales script. Whenever a customer tells Cheryl that theyre not interested in adding a premium channel or increasing their internet speed, she feels embarrassed that she even asked. She doesnt feel confident that she can persuade enough customers to upgrade their television or internet package to ever earn the bonus. She also worries that if she doesnt increase her sales soon, she will not be able to advance in the company and may even be fired.
Cheryl knows youre taking this course and comes to you for advice on how she can build up her confidence
