Solutions Toolkit
ToolKit
Point value: 200 Points
Upload your documents to and email me a copy as well to
Overview
The Solutions ToolKit Assignment builds upon what we have talked about in lecture, what you have completed in the discussion forums, AND your first written assignment. A Toolkit is a group of documentation that provides guidance around some key issue. In our case, we are making a communications toolkit this would guide an organization while communicating about the topic that you have chosen in your needs analysis. In your feedback from me I suggested some approaches you could take (e.g. a fact sheet, a persuasive document, an infographic, sample language when addressing a topic that could be incorporated into communications, etc.).
What your Toolkit will include
Your revised needs analysis. Take the feedback I gave you, incorporate it, include any other changes that would make your assignment strong. (~7-10 slides)
One Persona Write a persona for one of the sub-segments you named in your needs analysis. Use the format that was displayed in lecture. (Template will be in assignment folder). Explain why this segment is important to target first. Use evidence. Based on the need/context of your project there will be a segment that is a better choice. (~1 slide)
Impactful communication This will look different for each of your assignments. Regardless of the type of communication you create, target it to the persona you chose above. Some of you will choose to create
a persuasive document, such as Top 10 reasons why you shouldnt move to the suburbs
an informative document, such as 10 myths about feminism or Did you know? infographic, poster, etc.
Suggestion for disseminating your communication in the organization. Provide constructive feedback/tips for how an organization could use this toolkit. Draw from what we learned about speaking with stakeholders, providing criticism, etc. Explain your choices (~1-2 slides)
2 Homelessness In USA
Background
Cause of Homelessness
– Overregulation of housing markets
– Increasing the home prices
– Mental illness
– Drug abuse
Subpopulation
Regions
– Columbia District (93 out of 10000)
– New York (47 out of 10000)
– Louisiana (6 out of 10000)
– Mississippi (4 out of 10000)
Subpopulation
Racial/Ethnic Groups
– White (270607)
– Black Americans (225735)
– Hispanics/Latinxs (124615)
– Multiracial Americans (36868)
– Native Americans (17966)
– Pacific Islanders (9311)
– Asian (7228)
Subpopulation
Gender
– Male (343187)
– Female (219911)
– Transgender (3255)
– Non-conforming gender (1362)
Pain Points
Health problems
Reduce physical functioning and quality of life
Shorten life expectancy
Assistance
Three types of homeless assistance
– Temporary housing
– Permanent housing
– Common form of assistance
The Goal
Government has funded substantial expansion of permanent
– Affordable housing
– Rapid rehousing
– Reduce homeless population
– Fix the problem
.MsftOfcThm_Accent1_Fill {
fill:#40BAD2;
}
.MsftOfcThm_Accent1_Stroke {
stroke:#40BAD2;
} CHARLOTTE WALKER
27, Los Angeles
UX DESIGNER
STATUS
SINGLE
TIER
MID-LEVEL
SALARY
$50K
ARCHETYPE
PERFECTIONIST
PERSONALITY
BIO
Charlotte recently started a new job as a UX design in a mid-size bank. She moved over from the start-up world and is still getting used to all the changes, particularly the paperwork. Shes excited to bring a user-focused perspective to the design department but nervous because shes the banks first UXer.
Outside of the office shes a sports-mad psychology grad. She enjoys reading UX blogs and will sometimes go to UX-related conferences if theyre nearby. Shes also tuned into design channels like Dribbble.
Introduce user focused mentality and methods into traditional company landscape
Improve usability of banks customer facing interfaces
Grow the UX team
Getting buy-in for the new departments activities
Dealing with more bureaucracy than in her old job
Communicating necessity for change to development team
Goals
Frustrations
Motivations
Prototyping
Interviewing
Design Thinking
Empathy
Coding
I want to help my team deliver great user experiences
Behavior
Influences
Overseeing builds
Writing specs
Designing features
Meetings
User testing
CREDIBILITY
COLLEAGUES
TECHNOLOGY
BLOGS/ FORUMS
PSYCHOLOGY
UI TRENDS
IMPACT
TEAMWORK
PROMOTION
USER NEEDS
Justinmind
Frequently used apps
Google Calendar
PocketGuard
Feedback
Thank you for your submission. This email is to help you as you hone in on the Toolkit. Please consider the following as you do your revision.
Include statistics about homelessness. I KNOW that what you have put in is accurate, but when you are convincing others, stats and references go a long way to support your argument.
In your stakeholder slide, you will need to spell out the ways that the government can or cannot reach these objectives.
The goal as you have stated it is that the government should support everything on slide 8. OK – but, you will need to create a document that will show that you understand their needs (see above).
Therefore, you have two ways that you can approach the persona. 1) Do it from the perspective of a homeless person who could be helped. Maybe you spell out actionable ways that the goal can be reached. 2) take the approach of making a persona for an agency (non-profit, etc.). 2 is more difficult that option 1.
Does all of this make sense? If you have any questions, please reach out to me as soon as possible. BUSINESS VALUATION CASE 3
Homelessness in USA
The topic I care about is homelessness because when I see people on the street my heart is so breaking all the time. I would like to know why these people are becoming homeless, who are the most associated in this subpopulation, and how the government manages those populations. According to the state of homelessness in America, the cause of homelessness has many reasons and varied across the country such as overregulation of housing markets, increasing the home prices, the prevalence of demand factors at the individual level, mental illness, drug abuse, low incomes and so on. Those factors can increase homelessness as a whole.
According to YaleGlobal Online, based on national reports estimated that no less than 150 million people or 2 percent of the world’s population are homeless. According to the U.S. Department of Housing and Urban Development (HUD’s) Annual Point-in-Time Count in January 2019, seventeen out of every 10000 people are experiencing homelessness and the total numbers are 567715 people across the United States. Seventy percent are individuals who are living on their own or adults and thirty percent are in families with children. If significantly defined by gender, 343187 are male, 219911 are female, 3255 are transgender, and 1362 are gender non-conforming. Approximately, 65 percent are in the shelter, and while the other 35 percent are living in unsheltered.
Countrywide the levels are different. The Columbia District (93 people out of every 10000), and New York (47 out of 10000) have the highest rates of the states. By comparison, the lowest concentrations are at Louisiana (6 out of 10000), and Mississippi (4 out of 10000). Several homeless people live in communities with elevated concentrations. Forty-five percent of the highest rates are in the five states. In recent research, predicts the number of COVID-19 cases, Los Angeles, New York City, San Jose, Seatle, Oakland, San Francisco, Las Vegas, and Phoenix are the major cities experiencing homelessness.
Compared to all other racial/ethnic groups Pacific Islanders and Native Americans are most likely to be homeless in America. Similarly, there are Black Americans, Multiracial Americans, and Hispanics/Latinxs. Group members are much more likely than the national average and white Americans to be homeless. The list by race/ethnicity 2019 are as follows:
White – 270607
Black – 225735
Hispanic/Latinx – 124615
Multiracial – 36868
Native American – 17966
Pacific Islander – 9311
Asian – 7228
Note: Did not match the list by ethnicity and the total numbers of homeless.
Three types of homeless assistance in the US such as temporary housing, permanent housing, and common form of assistance. Homeless care programs do not provide adequate funding to fulfill the needs of all those who encounter homelessness.
After analyzing the root causes of homelessness, the Federal Government has funded a substantial expansion of permanent, affordable housing, and rapid rehousing. While these policies may increase the demand for homes and minimize the homelessness in short-run but it is unsure for the long-run and the effective way to reduce homeless populations. Research suggests that previous Federal policy is not capable of explaining a substantial portion of the reported decline in homelessness between 2007 and 2018.
The Trump Administration is examining the root causes of homelessness to fix the problem. President Trump has signed an executive order seeking to remove regulatory barriers in the housing market, which would reduce homelessness as a result of an external shift in-home supply. Individual risk factors are also addressed which shift the demand for homes inward. HUD has strengthened Federal Homeless Assistance services by providing neighborhoods with opportunities to meet the standards for service participation and more actively promoting self-sufficiency. These changes can reduce homelessness more in the long run.
References
https://yaleglobal.yale.edu/content/cities-grow-so-do-numbers-homeless
https://endhomelessness.org/homelessness-in-america/homelessness-statistics/state-of-homelessness-2020/
https://www.whitehouse.gov/wp-content/uploads/2019/09/The-State-of-Homelessness-in-America.pdf
