small essay
1. Watch the following video up to about 1:40: https://tinyurl.com/sxcgtnz
2. Afterwards, compare both reference transactions and write a 2-page reflective analysis (not just a summary) in paragraph format addressing questions from the check-off list below.
3. CHECK-OFF LIST
View the segments on bad and good examples of reference transactions.
In the bad segment(s), what went wrong? Cite at least 3 specific competencies from the RUSA behavioral guidelines. You can combine these and apply to one or both scenarios.
In the good segment(s), what went right? Cite at least 3 specific competencies from the RUSA behavioral guidelines. You can combine these and apply to one or both
scenarios.
Reflection: What additional behaviors would you adopt in your reference work? What behaviors would you avoid? State these clearly: I would adopt X or I would avoid X.
Here are the RUSA Guidelines for Behavioral Performance of Reference and Information Service Professionals. The sub points under each major competency also qualify as additional
competencies: http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral
Think in terms of the overall reference interview process:
1) Open the interview.
2) Negotiate the question.
3) Search for the information.
4) Communicate the information to the user.
5) Close the interview.
FOCUS ON YOUR REFLECTION AND ANALYSIS VS. MERELY DESCRIBING WHAT HAPPENED!
