Patient Engagement Activities and Communication Strategies
Submit Section I of the case study, in which you will address the patient engagement activities and communication strategies of the health organization. Specifically, you will critique the organization’s translation services, educational materials, and staff training options. You should consider things such as variety of language options, how well the organization meets the language requirements of its service demographic, and how well staff training addresses key cultural competence issues.
For additional details, please refer to the Final Project Guidelines and Rubricdocument and the Milestone One Rubricdocument.
IHP 410 Milestone One Guidelines and Rubric
Submit Section I of the case study, in which you will address the patient engagement activities and communication strategies of the health organization.
Specifically, you will critique the organizations translation services, educational materials, and staff training options. You should consider things such as variety
of language options, how well the organization meets the language requirements of its service demographic, and how well staff training addresses key cultural
competence issues.
Reference these resources to complete your milestone assignments:
Montefiore Medical Center Case Study
Interpreting Services Program
Specifically the following critical elements must be addressed:
I. Patient engagement activities and communication strategies
a) Critique the organizations translation and interpretation services that may be available to non-English-speaking patients. In other words, does
the organization provide such services? How many different languages are supported? How might the organization communicate with a speaker
of a language that is not supported? Be sure to provide evidence that supports your claims.
b) Analyze the extent to which educational resources and materials are available in languages other than English. Be sure to provide specific
examples.
c) Assess organizational staff training on patient engagement and communications for its potential to foster cultural competence. Be sure to
provide evidence to support your claims.
d) Identify gaps or deficiencies that may exist in the organizations patient engagement and communications strategies, and provide evidence to
support your claims. If you feel there are none, be sure to explain your reasoning.
https://www.commonwealthfund.org/sites/default/files/documents/___media_files_publications_case_study_2010_oct_1448_chase_montefiore_med_ctr_case_study_v2.pdf
https://www.commonwealthfund.org/sites/default/files/documents/___media_files_publications_case_study_2010_oct_1448_chase_montefiore_med_ctr_case_study_v2.pdf
http://www.montefiore.org/documents/staffing/interpreting_services_program2007.pdf
Guidelines for Submission: Milestone One must be submitted as a two- to three-page Microsoft Word document with double spacing, 12-point Times New
Roman font, one-inch margins, with sources cited in APA format.
Critical Elements Proficient (100%) Needs Improvement (85%) Not Evident (0%) Value
Engagement and
Communication:
Translation Services
Critiques organizations
translation and interpretation
services and provides evidence
that supports claims
Critiques organizations
translation and interpretation
services, but does not provide
evidence that supports claims
Does not critique organizations
translation and interpretation
services
20
Engagement and
Communication:
Educational Resources
Analyzes the extent to which
educational resources and
materials are available in
languages other than English,
and provides specific examples
Analyzes the extent to which
educational resources and
materials are available in
languages other than English,
but does not provide specific
examples
Does not analyze the extent to
which educational resources and
materials are available in
languages other than English
20
Engagement and
Communication: Training
Assesses organizational staff
training for its potential to foster
cultural competence and
provides evidence that supports
claims
Assesses organizational staff
training, but does not address
cultural competence, or does
not provide evidence that
supports claims
Does not assess organizational
staff training
20
Engagement and
Communication: Gaps or
Deficiencies
Accurately identifies gaps or
deficiencies and provides
evidence to support claims, or
explains reasoning if none exist
Inaccurately identifies gaps or
deficiencies, or does not provide
evidence to support claims, or
does not explain reasoning if no
gaps or deficiencies exist
Does not identify gaps or
deficiencies
20
Articulation of Response Submission has no major errors
related to citations, grammar,
spelling, syntax, or organization
Submission has major errors
related to citations, grammar,
spelling, syntax, or organization
that negatively impact
readability and articulation of
main ideas
Submission has critical errors
related to citations, grammar,
spelling, syntax, or organization
that prevent understanding of
ideas
20
Earned Total 100%
