Human Resources Course Project
The team management plan will describe how the team members for the project will be acquired and the length of time they will be needed for the project. The project team is the group of individuals who complete the work for the project and is overseen by the project manager. Project team members can be part time or full time, depending on the project and the organization. For example, a programmer working on an IT project may also be working on other projects so can dividing time between each project. A carpenter may be full time on a construction project during a specific phase.
Leadership Theories and Models
Describe what leadership styles you have and how you will lead the project management team based on leadership theories and models. Describe at least two theories or models.
Motivational Techniques
Discuss the techniques you will use to motivate your project team.
Team Performance Measures
Explain how you will measure individual and team performance by the project team.
Conflict Management Strategies
Describe the various strategies that can be used to handle conflicts in project teams.
Team Decision Making
Discuss the methods you will use to make decisions by the project team.
6
Lava Qurbani
Life Insurance IT Project
PROJ330
September 4, 2020
Table of Contents
Project Overview
Problem Statement
Project Overview
Goals and Objections
Project Scope
Critical Success Factors
Project Assumptions
Project Risks
Major Project Milestones..
Project Milestones
Work Breakdown Structure
Project Structure.
Project Structure
Roles and Responsibilities
Responsibility Matrix
Team Positions
Acquisition of Team Members
Training Needs
Leadership Theories and Models
Motivational Techniques
Team Performance Measures
Conflict Management Strategies
Team Decision Making
REFERENCES
Project Overview
Our company Life Line is a rapidly growing company that is looking to develop a new call center management system to increase efficiency and effectiveness. The new call center tool will be able to store as much information as possible such as Name of Owner/Insured, beneficiary information, values information, payment information and many different forms that can be sent out to the client with a click of a button. The Goal is to be able to utilize as much as we can in one system rather than using multiple different systems to complete a call. In a typical call center, the arriving calls are classified in different types, according to the required technical skill to answer the call, the language, importance of the call, etc. Call Centers Agents are also classified in skill groups according to the subset of call types they can handle. Calls arrive at random according to some stochastic process. When a call arrives, it may be assigned immediately to a Call Center agent that can handle it (if there is one available) or it may be put in a queue. When a Call Center agent becomes available, the agent may be assigned a call from one of the queues, or may remain idle. All these assignments are made according to some routing policy that often incorporates priority rules for the calls and Call Center agents. Our next Goal is for the caller information to automatically pull up when the call is answered. This will reduce call time and it will more efficient for the agent to go ahead and get the caller verified and assist the customer.
Team Positions
1. Product Owner The person who has the vision of the final product and convey it into a project team. 40 HOURS
2. Project Sponsor- provides all resources including budgeting and financial support. 40 HOURS
3. Stakeholders- people impacted
Primary Stakeholders- directly affected such as managers, team members, and clients.
Secondary Stakeholders- people with an indirect interest to the project such as competitors, or the government.
Key Stakeholders- dictates whether a project is a success or not.
4. Project Manager- responsible for planning, organizing and managing the project. 60 HOURS
5. Business Analyst- Extracting and anticipating the requirements of the business. 40 HOURS
6. Software Developers- responsible for designing software. Bringing the ideas to life. 60 HOURS
7. Quality Assurance Making sure application meets the business requirements. 50 HOURS
Acquisition of Team Members
For each team member the project manager gathers all information about current experience level of team member to compare it with the required experience level.
1. Product Owner-
Outstanding communication, presentation and leadership skills
Excellent organizational and time management skills
Sharp analytical and problem-solving skills
Creative thinker with a vision
Attention to details
2. Project Sponsor/ Project Manager-
Proven working experience inprojectmanagement.
Excellent client-facing and internal communication skills.
Excellent written and verbal communication skills.
Solid organizational skills including attention to detail and multitasking skills.
Strong working knowledge of Microsoft Office.
3. Business Analyst-
Bachelor’s Degree in appropriate field of study or equivalent work experience
Microsoft Access and/or SQL experience strongly preferred
Ability to impact operations and effect change without being confrontational
Detail oriented, analytical and inquisitive
Ability to work independently and with others
Extremely organized with strong time-management skills
4. Software Developers-
3-5 years of experience developing and implementing software applications
Professional program certification in Java is strongly preferred
Experience working on large-scale software projects
Professional experience using cyber security and open source technology
Experience developing software utilizing various coding languages including Java, C++, PHP and more
Outstanding collaboration and communication skills are essential
5. Quality Assurance-
Proven workexperience in software development
Proven workexperience in software quality assurance
Strong knowledge of software QA methodologies, tools and processes
Experience in writing clear, concise and comprehensive test plans and test cases
Hands-on experience with both white box and black box testing
Hands-on experience with automated testing tools
Training Needs
Whoneeds to be trained- Everyone on the project
Whydo they need to be trained- New tools, new processes, new job roles, new skill sets, new employees.
Whatdo they need to know (Training topics)
Whendo they need to be trained (Training timelines)
Howdo they need to be trained Training class, one on one, video modules
Leadership Theories and Models
Describe what leadership styles you have and how you will lead the project management team based on leadership theories and models. Describe at least two theories or models.
Motivational Techniques
Discuss the techniques you will use to motivate your project team.
Team Performance Measures
Explain how you will measure individual and team performance by the project team.
Conflict Management Strategies
Describe the various strategies that can be used to handle conflicts in project teams.
Team Decision Making
Discuss the methods you will use to make decisions by the project team.
REFERENCES
Simplilearn. (2020, August 27). What is a Project Management Plan and How to Create One? Retrieved September 07, 2020, from https://www.simplilearn.com/what-is-a-project-management-plan-article
Roseke, B., Roseke, A., Says, A., Says, S., & Says, G. (2020, January 06). Project Management Plan The 12 Core Components. Retrieved September 07, 2020, from https://www.projectengineer.net/project-management-plan-the-12-core-components/
Figure 2f from: Irimia R, Gottschling M (2016) Taxonomic revision of Rochefortia Sw. (Ehretiaceae, Boraginales). Biodiversity Data Journal 4: E7720. https://doi.org/10.3897/BDJ.4.e7720.
